Article 22: Consumer Protection and Data Confidentiality

1. The finance support company shall establish a function for handling complaints and set clear procedures for receiving, documenting, reviewing, and responding to complaints within the period set by the bank. The complaints shall be kept in records that include all necessary details of complaints and related actions taken. 2. The finance support company and its employees shall maintain the confidentiality of clients’ data and transactions and shall not disclose them to other parties or benefit from them even after leaving the job or revocation of license, except in accordance with the relevant laws and instructions. 3. The finance support company shall take all necessary measures to ensure confidentiality of clients’ information and transactions.