Article 30: Annual Reporting

The Bank shall submit an overall report on its Agent Banking business annually to its board. The Bank’s board shall, in its turn, submit to SAMA an approved report that includes, as a minimum, the following information: a. Nature, value, volume and geographical distribution of operations or transactions; b. Cases of money laundering and terrorism financing; c. Incidents of fraud, theft or robbery; d. Results of the monitoring visits carried out by the Bank; and e. Customer complaints, their nature and number, and the remedial measures taken to address them.