Article 91

(1) The Payer must request a refund from the Payee’s Payment Service Provider for any Payment Transaction Authorized by or through the Payee within eight weeks from the date on which the Funds were debited. (2) The Payment Service Provider may require the Payer to provide such information as is reasonably necessary to prove that the conditions in Paragraph (1) of Article 90 of the Implementing Regulation are satisfied. The Payment Service Provider may not refuse the refund until such information is received from the Payer. (3) The Payment Service Provider of the Payee must provide any refund or justification for refusing a refund within ten business days of receiving a request for a refund or within 10 business days of receiving any further information requested and indicating the bodies to which the Payer may refer the matter if the Payer does not accept the justification provided.