Private Hospitality Facility Regulations [En]

The authorized person shall: comply with the controls and conditions of the permit; provide the service as prescribed in the permit issued thereto; prevent other persons from using the permit; abide by the decisions, instructions and circulars issued by the Ministry; allow inspectors to perform their duties, cooperate with them, and facilitate their work; avoid using the Ministry’s name or logo in any promotional or marketing activity, except after obtaining its approval; and Respond to the Ministry on a continuous basis through the representative of the private tourist accommodation facility. To ensure the quality of the service provided, the authorized person shall abide by the following: Indicate the basic data specified in the permit in a conspicuous place to the tourist inside the private tourist accommodation facility; Avoid using an expired permit; Use data and information corresponding with the permit and actual images of the private tourist accommodation facility upon publishing or advertising same; Show general instructions for the use of the private tourist accommodation facility through the travel and tourism service provider in a conspicuous place within the facility, provided that these instructions include the following: use of car parks, waste removal, whereabouts of instructions for using devices, prohibited actions, how to deal with lost items, and numbers of customer service, tourist phone, and emergency offices, etc.; Apply the general health rules and conditions to the private tourist accommodation facility and all its services, and to all employees therein; Maintain general cleanliness and environmental conservation in all equipment and fixtures of the private tourist accommodation facility, such as adequate ventilation, cleanliness and safety of furniture and equipment, safety of ceilings and walls, etc.; Chapter Three Ongoing Obligations Ensure that the private tourist accommodation facility is well prepared, clean and properly maintained to receive tourists before their check-in; Use the Arabic or English languages, and the Hijri and Gregorian calendars, in all official dealings and publications, as per the tourist’s wish, if any; Avoid declining to provide the service without legally acceptable reasons in the event of a confirmed reservation; 10. Avoid offering reservation services for the private tourist accommodation facility or marketing and advertising same except through the travel and tourism service providers; 11. Ensure regular update of the data and information of the private tourist accommodation facility with the travel and tourism service provider; and 12. Indicate the absorptive capacity of the private tourist accommodation facility upon marketing same and ensure that customers adhere thereto.