Management of Hospitality Facilities Regulations [En]

To ensure the quality of the service provided, the licensee shall abide by the followingl: Indicate the basic data specified in the license, as follows: a. Keep the license posted in a conspicuous place at the premises of the tourist accommodation facility management office; b. Include the trade name and the license number and class on all its electronic pages and websites; c. Indicate the trade name and the license number and class on all official documents, papers and publications, in addition to the trademark, if any. Decline to use an expired license; Use the data and information in the license on an as-is basis in all dealings; Provide service and administrative and technical support to achieve the quality of services provided by the tourist accommodation facility or the private tourist accommodation facility pursuant to the license, classification or permit granted thereto for the facility under management; Chapter Four: Ongoing Obligations Apply the general health rules and conditions to the tourist accommodation facility management office and its services, and to all employees therein; Ensure that employees at the tourist accommodation facility management office maintain personal hygiene and good appearance; Maintain general cleanliness in all fixtures at the tourist accommodation facility management office; Use the Arabic or English languages and the Hijri and Gregorian calendars in all official dealings and publications, and answer phone calls and respond to e-mails as per the client’s wish; Avoid dealing with persons not licensed or authorized by the Ministry or by the competent authorities upon marketing, arranging or providing services; 10. Ensure the employment of a unified management and clear administrative structure for all departments; 11. Notify persons whose contracts will be valid pursuant to the contracts concluded with them during the temporary closure period of the procedures to be taken with them, without prejudice to their rights contained in such contracts; 12. Avoid declining to provide services without legally acceptable reasons.