Management of Hospitality Facilities Regulations [En]

To ensure the efficiency of its employees, the licensee, as the case may be, shall carry out the following: Ensure that the manager, unless he is registered as a manager in the licensed commercial register, possesses the necessary powers to manage the activity, and that he satisfies the following conditions and qualifications: a. An academic qualification of not less than a bachelor’s degree in one of the following disciplines: hotels, hospitality, tourism or management, with at least three years of practical experience in his relevant field, or an academic qualification of not less than a bachelor’s degree in any other specialization with at least five years of practical experience in the field of tourism and hotels; b. An academic qualification of not less than a diploma in one of the following disciplines: hotels, hospitality, tourism or management, with at least five years of practical experience in his relevant field, or an academic qualification of not less than a diploma in any other specialization with at least seven years of practical experience in the field of tourism and hotels; c. Fluency, both spoken and written, in both Arabic and English languages. Ensure that the staff, including heads of departments, units, and administrations, and employees directly in contact with clients, are qualified and that they hold certificates of specialized training programs in their field of work; Register the data of all employees (personal data, qualifications, experience, etc.) with the Ministry, and update same, within a period not exceeding three months, in case of any deletion or addition, as per the changes that may occur; Comply with the instructions issued by the Ministry, based on joint coordination between the Ministry and the competent authorities, with regard to work controls, and implement administrative and specialized training plans for employees. Chapter Four: Ongoing Obligations Chapter Five General Provisions