GenAIGuidelinesForGovernmentENCompressed

Government Entities It is the responsibility of government entities in the Kingdom of Saudi Arabia to establish clear policies and guidelines for the responsible use of generative artificial intelligence. This involves consulting experts to assess legal risks and ensure compliance with all applicable laws and regulations. Government entities must prioritize transparency by disclosing content created with generative artificial intelligence. They should provide users with easy methods to identify content generated with this technology and offer alternatives to non-automated communication when users prefer human interactions. Additionally, government entities must actively promote educational initiatives to enhance users’ understanding of generative artificial intelligence. This includes imparting knowledge on how to critically evaluate content created with these tools and how to use these tools responsibly. Generative Artificial Intelligence Guidelines For Government How can government entities benefit from GenAI ? Generative artificial intelligence offers a range of potential benefits to government entities that can be leveraged. However, it is crucial for these entities to ensure that they do not violate the guidelines mentioned in this document. 1. Enhancing Operational Efficiency Generative artificial intelligence can help government employees complete time-consuming tasks more efficiently, enabling them to redirect their focus toward more complex or strategic activities. Example: The department manager can request generative artificial intelligence to draft job descriptions for newly created department functions and subsequently edit them, rather than creating the descriptions from scratch. 2. Make Informed Decisions Generative artificial intelligence services can assist users in making informed decisions by pro- cessing large amounts of previous data, creating reports, and providing an overview of impor- tant information. Example: In the event of a new disease spreading, generative artificial intelligence can swiftly offer an overview of the most effective measures taken by authorities in different countries pre- viously, which will provide support to guide Saudi Arabia’s response. Appendix 1 Guidelines for the Use of Generative Artificial Intelligence in Government Entities Generative Artificial Intelligence Guidelines For Government 3. Quality of Service and Citizen Support Citizens’ experiences with government services can be enriched by deploying chatbots, for example, generative artificial intelligence can be used to simplify user inquiries and support, as well as to create personalized content and services to meet individual needs. Example: A government entity can use a chatbot to provide a detailed explanation to users on how to apply for a café license, enabling the user to avoid spending time and effort re- searching the required legislation. 4. Accelerate the Research and Analysis Process The research process across sectors, including healthcare, economics, and environmental studies, can be accelerated through generative artificial intelligence, as it can help analyze data, create summaries and reports, and streamline searches. Example: Public Relations employees can leverage generative artificial intelligence to gen- erate summaries of news from media outlets worldwide, to gain insights into how the world perceives Saudi Arabia. 5. Crisis Response During times of crisis or emergency, generative artificial intelligence can process and distrib- ute vital information and help employees allocate resources efficiently. Example: Generative artificial intelligence can process unstructured data from multiple sources simultaneously, such as weather data, social media feeds, and emergency services reports, to support Crisis Control Center operations. Generative Artificial Intelligence Guidelines For Government