Hospitality Facilities Regulations [En]

The licensee shall immediately provide the tourist with an alternative unit at a nearby location and of the same type, category or class of the original tourist accommodation facility or higher, or refund to the tourist the amount paid for the night in which the service was interrupted and the remaining period of the reservation, in the following cases: b. Evacuation of the tourist accommodation facility on the ground of imminent risks to public health or safety; c. Interruption in the main services, such as electricity, water and the like, for more than two hours; d. Implementation of a penalty decision issued by the Ministry entailing closure of the facility, or a judicial ruling ordering evacuation thereof; The licensee shall provide the tourist with an alternative unit at a nearby location and of an equivalent type, category or class of the original tourist accommodation facility or higher, or refund to the tourist the amounts he paid in the event that the tourist is present at the facility but is unable check into the unit he booked for two hours. The licensee shall, upon the issuance of an amended classification certificate for the tourist accommodation facility with a lower category or class, inform the tourist of this amendment and of his right to request cancellation of the reservation or the remaining period thereof. If the tourist requests cancellation, he shall be refunded the amount paid for the reservation or the remaining period thereof.