Hospitality Facilities Regulations [En]

To ensure the safety and security of tourists, the licensee shall abide by the following: Maintain the confidentiality and privacy of the tourist’s information, and avoid sharing or using same for any purpose whatsoever without obtaining his consent; Activate a caller ID service with secure recording devices, and store information for reference when required; Chapter Five: Ongoing Obligations Inform the tourist of his lost and found items, and retain same until claimed by the tourist and set a period of at least 30 days to keep the lost and found items before denying responsibility therefor, starting from the date of notifying the tourist; if not possible, the competent authorities shall be notified accordingly; Abide by the laws and by the instructions of the competent authorities regarding security, health, and environmental aspects, as well as safety means, aid, and evacuation, and take all necessary measures and precautions in this regard; Maintain the security and safety of tourists and their belongings, which are kept at the reception or inside the unit they occupy throughout their stay, from risks, such as fire, gas leak, spoiled food and drinks, and the like; Avoid any action that would force the tourist to leave the unit after completing the check-in process except through the competent authorities and in accordance with the relevant statutory provisions; Avoid declining to hand over to the tourist his luggage and belongings that are kept at the reception desk or inside the unit; Observe the tourist’s privacy inside the unit he occupies upon providing the service; Adopt and apply safety procedures for all vehicles in the parking lots; 10. Prohibit smoking in public areas within the tourist accommodation facility, such as the lobby, restaurants, and the like, and designate areas, rooms or floors for smokers in case it is allowed; 11. Provide security precautions, in accordance with the controls and requirements of the competent authorities; 12. Lay out special instructions and procedures relating to preparing and cooking food, drinks, and the like, inside the tourist accommodation facility, or consuming same in public places, such as the lobby, prior to check-in, and post these instructions in the room service guide and on the tourist facility’s website; and 13. Report immediately and directly, via the relevant channels, to the competent authorities and the Ministry any incident related to the security and safety of tourists at the tourist accommodation facility. Chapter Five: Ongoing Obligations