Hospitality Facilities Regulations [En]

To ensure the quality of the service provided, the licensee shall abide by the following: Indicate the basic data specified in the license and classification certificate, as follows: a. Keep the license and the classification certificate posted in a conspicuous place at the entrance or reception desk of the tourist accommodation facility; b. Include the trade name, license number, and category or class on all electronic pages and websites of the tourist accommodation facility; c. Indicate the trade name and category or class on e-reservation platforms upon dealing therewith; d. Indicate the trade name, license number, and category or class on all official documents, papers and publications, in addition to the trademark, if any. Decline to use an expired license or classification certificate; Use images that correspond with the actual status of the tourist accommodation facility upon publishing or advertising same; Chapter Five: Ongoing Obligations Apply the general health rules and conditions to the tourist accommodation facility and all its services, as well as to all employees therein; Ensure that employees at the tourist accommodation facility maintain personal hygiene and good appearance; Observe general cleanliness in all fixtures and equipment of the tourist accommodation facility, carry out regular maintenance of same, and ensure that they are free of any damage or defects that affect their use or general appearance; Notify the tourist, in sufficient time, prior to commencing any maintenance work and the like for the facilities or equipment that may cause disturbance or noise to the unit he occupies. Such notification shall specify the start and end time of maintenance works; Obtain the relevant approvals, permits and licenses from the competent authorities as per the law relating to the following: a. Organizing any events, such as conferences, exhibitions, training sessions, and the like; b. Conducting business activities at the tourist accommodation facility. Specify the start and end times of events and the like in the contracts concluded in this regard; 10. Supervise all units at the tourist accommodation facility and control their management and operation. 11. Use the Arabic or English languages and the Hijri and Gregorian calendars in all official dealings and publications, and answer phone calls and respond to e-mails as per the tourist’s wish; 12. Present a means of communication with the manager in charge at the tourist accommodation facility, and indicate the communication channels of the Ministry at the reception desk; 13. Receive and welcome tourists, and answer their inquiries with courtesy and respect; 14. Allow the tourist to bring into the unit he occupies prepared meals, drinks and the like from outside the tourist accommodation facility; and 15. Avoid declining to provide the service without legally acceptable reasons. Chapter Five: Ongoing Obligations