Travel and Tourism Services Regulations [En]

To ensure transparency vis-à-vis the prices of services delivered, the licensee shall set and abide by a price list of these services in both the Arabic and English languages, and shall announce same in accordance with the controls set by the Ministry, provided that said list includes the legal fees and taxes. To ensure the safety and security of tourists, the licensee shall: Maintain the confidentiality and privacy of the tourist’s information, and avoid sharing or using same for any purpose whatsoever without obtaining his consent; Refrain from taking a copy of the tourist’s identification card, except when providing a service so requiring as per the requirements of the agency providing the service, such as facilitating the procedures for obtaining entry visas to the Kingdom or to foreign countries; Maintain the official documents or papers received from the tourist for the purpose of providing the service, and return same in their original form within the agreed period of time; Inform the tourist of his lost and found items, and retain them until claimed by the tourist and set a period of at least 30 days to keep the lost and found items before disclaiming responsibility for them, starting from the date of notifying the tourist; if not possible, the competent authorities shall be notified accordingly; Abide by the laws and by the instructions of the competent authorities regarding security, health, and environmental aspects, as well as safety means, aid, and evacuation, and take all necessary measures and precautions in this regard. Prevent employees from smoking at the travel and tourism services office or during the tourist program; Provide security precautions, in accordance with the controls and requirements of the competent authorities; Report immediately and directly to the competent authorities any incident that is related to the safety and security of tourists, whether at the travel and tourism services office or upon the delivery of services; Obtain the necessary approvals, permits, and licenses in the following cases: a. Upon arranging any activities or events that fall within the Chapter Five: Ongoing Obligations jurisdiction of other government agencies during the tourist program; b. Upon visiting sites that require visit permits by their supervising agencies; 10. Designate one tourist guide at least for every 25 tourists when providing the tourist guiding service and ensure that the tourist guide’s license matches the service delivered; 11. Avoid marketing or managing the bookings of any units of the tourist accommodation facility or private tourist accommodation facility unless they are licensed and authorized by the Ministry; 12. Decline to allow using the ticketing system by any unauthorized persons or agencies. 13. Avoid selling and implementing travel ticket reservations with (IATA) numbers for destinations located outside the Kingdom. To ensure the rights related to process of reservation and payment for service, the licensee shall: Inform the customer of the services provided and the prices and policies related thereto, payment mechanism, and the policy for cancelling or amending reservation; Issue and provide the reservation voucher to the customer, provided that it includes the following information: a. Date, duration, and fees for the reservation, including free and non-free services provided as part of the reservation; b. The policy and terms of reservation as well as its cancellation or amendment, including the steps for cancellation or amendment request, response thereto, and the specified periods for accepting or rejecting the request. c. Method for paying and refunding the insurance amounts, if any, required from the tourist. d. Contact data and information with the customer service department and the Ministry’s tourist phone. Deliver the service as provided for in the reservation voucher issued thereby; Ensure the correctness of the tourist’s personal data entered upon booking the airline tickets or the tourist accommodation facility, or other services so requiring;