Travel and Tourism Services Regulations [En]

Should the licensee fail to provide the service agreed upon in the reservation voucher, he shall give the tourist the following options: Offer an alternative service that is equal to the agreed service, provided that the tourist does not bear any extra cost as a result of this change. Immediate refund of the paid amounts without deducting any fees. If the service cannot be provided due to an emergency or force majeure, the licensee shall abide by any decision issued by the competent authorities in this regard. The licensee in the two classes (Accommodation Unit Reservation) and (general travel and tourism services) shall immediately refund the amounts paid to him in return for booking a private tourist accommodation facility for the night on which the service was interrupted and the remaining period of the reservation, or provide an alternative unit acceptable to the tourist, in the following cases: When basic services, such as electricity, water, etc., are interrupted for a period exceeding two hours; Enforce a penalty decision issued by the Ministry entailing closure of the facility, or a judicial ruling requiring evacuation thereof; Evacuation of the private tourism accommodation facility for reasons that pose an imminent danger to public health or safety; When the tourist is unable to conduct check-in for the reserved unit while retaining a confirmed reservation; Chapter Five: Ongoing Obligations